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Our Founder – Jim Vais

At age 15 Jim began his panel beating apprenticeship and has never looked back! From 1999 to 2007 he went on to own and operate 10 traditional body shops in the South-Eastern Suburbs of Melbourne.

After constant analysis of his work mix and the industry, Jim started thinking about the S.M.A.R.T concept. He then travelled to Bologna Italy to investigate new gas IR drying technology and was the first to introduce it to the Australian market.

In 2007 Jim began his first S.M.A.R.T pilot site in Berwick Victoria which repaired 50 vehicles a week with 6 staff. This lead to his second site opening at East Bentleigh in 2008 doing 100 repairs a week.

In 2010 he started the joint venture with Suncorp. Capital S.M.A.R.T is now one of the largest Collision Repairers in Australia and New Zealand with 44 sites, over 1100 employees, repairing over 3500 cars a week.

Services

Ever wondered what S.M.A.R.T stands for? Small Medium Accident Repair Technology

Capital S.M.A.R.T Repairs specialise in performing high quality repairs to drivable vehicles that have sustained low to medium collision damage. That allows us to service over 3,500 bookings per week and repair over 145,000 cars per year. Through our use of innovative technologies, our digital capability and efficient processes, our customers can seamlessly book their repair into S.M.A.R.T via an integrated solution with the insurer. This enables us to provide on average a next day collision repair service that is up to three times faster than the traditional repair industry, enhancing your overall customer experience. That makes S.M.A.R.T the S.M.A.R.Ter choice for you the customer.

“The S.M.A.R.T process is unique, focused and world class. Capital S.M.A.R.T Repairs carry out drivable collision repairs at a rate 50%-70% faster than the industry average.”
- AAMI Insurance Services

Experience

Our commitment to customer care enables some of Australia’s leading insurance brands to benefit from stronger overall customer satisfaction.
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We have achieved national recognition for our high-quality customer satisfaction. This along with a number of industry awards for commitment to quality and excellence has placed us amongst the leading collision repair companies in the world. What does this mean for you, the Individual car owner? It means on average you will get your vehicle back the next day, that’s less disruption. For fleet owners, it means a service solution minimising disruption to their business, as well as high quality repairs, lower costs and certainty of completion time. All of this makes S.M.A.R.T the S.M.A.R.Ter choice for our partners and you the customer.


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